what we offer
Welcome to the Commercial Passenger Vehicle Association of Australia (formerly VHCA)
The Commercial Passenger Vehicle Association of Australia (CPVAA) is a peak body for owners, drivers and stakeholders in the Victorian Hire Car and Limousine industry.
We are a non-profit body run by members, for members.
Amongst our objectives:
- To consider and deal with all questions and issues involving the hire car industry;
- Promote, support and propose legislative or other measures affecting the hire car industry;
- Campaign to improve driver/owner remuneration levels;
- Protect the value of hire car licences;
- Promote ideas and programs to assist in maintaining a high industry standard for CPVAA members.
Code of Conduct
As a condition of membership, CPVAA members adhere to a Code of Conduct which aims to facilitate high industry standards and respect for our profession.
Our industry enjoys a favourable reputation and is highly valued as one of Victoria's premium transport options.
This can only continue to be further enhanced if all owners and drivers strive to uphold our status in the community. The Code reflects the professional behaviour and standards expected by Hire Vehicle clients.
CLICK HERE TO VIEW OUR CODE OF CONDUCT
CPVAA membership is open to those who work in, or otherwise have an interest in the Victorian Hire Car industry including 2700+ licence holders, thousands of drivers and those with an associated financial or family interest.
Your CPVAA membership gives your customers the reassurance of your business' committment to CPVAA standards and professionalism.
About our Industry
Hire cars differ from taxi's in they can only operate after being previously booked beforehand. They are usually luxury sedans or people movers, stretched limousines or hybrids and non-luxury vehicles.
Hire cars do not have meters – fares are pre-set by the owner/driver.
Currently there are more than 2700 Hire Car licenses in Victoria.
The Fels 2012 Taxi Industry Inquiry found that hire cars in Victoria provide a high level of service at the luxury and premium end of the commercial passenger vehicle market. On the whole, hire car customers have higher levels of satisfaction and experience fewer problems with these services than taxi customers, particularly in the Melbourne metropolitan area.